It is our policy, and we stand by it. That orders placed before 14:00hours (2pm) Monday to Thursday and 12pm on Friday will be dispatched the same day, however, orders placed after that time will normally be dispatched the following working day (of course this is subject to goods, courier and delivery availability).
How is your order shipped
Orders under £200
All orders under £200 sent via DX next business day service, with the exception of Scottish Highlands and Northern Ireland where we use a 3 business day service.
Orders over £200
Orders over £200 are delivered by our own couriers the next business day, with the exception of Scottish Highland and Northern Ireland that are sent via DX on a 3 day service.
Samples only are sent Via Royal Mail on business 24h service.
Saturday Delivery is available excluding Scottish Highlands and Northern Ireland. This needs to be selected on checkout, an extra fee will be included. The delivery method will be either our own driver or DX, it will depend on all orders for Saturday. If you have specific requirement please discuss with us.
If you are going on holiday or need some particular delivery arrangement, we are happy to help if we can. Most things can be arranged with advance notice so it’s advisable to contact us before ordering. However we have provided a notes section at the checkout for you to write any special requirements, and where possible we will do our best to accommodate.
If your delivery is via DX, you will received a tracking number via text message upon dispatch where provided. DX will attempt delivery between 8am and 7pm, on a weekday and 8am and 12am on a Saturday. DX will make a subsequent delivery attempt should you not be available upon the first visit.
We have our own team of drivers who travel most of the country daily. If your delivery is via our drivers, they can call ahead of delivery to help you plan your day, and can accommodate better any special requirements you may have.
If your delivery is via royal mail, we can’t give exact delivery times or special instructions on these. It will be normal post and won’t require any signature, but the package will big for a normal letterbox. Royal mail will leave you a missed calling card if you were unavailable normally and you need to collect from your local sorting office. These orders are not tracked so we are unable to help you don’t receive a card. If after 7 days you still haven’t received your order or any missed package card do let us know. Undelivered items are returned to us after 3 weeks.